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New Member
Posts: 3
Registered: ‎09-21-2021

Re: Black Screen Fire TV

I have the Insignia NS-50DF710N and I updated it, now I cannot view anything on the main menu or even go to settings. The Netflix, HBO, and Prime buying bring up those apps and they work with no issue at all. What is going on?
New Member
Posts: 3
Registered: ‎09-21-2021

Re: Black Screen Fire TV

"buttons"
New Member
Posts: 3
Registered: ‎09-21-2021

Re: Black Screen Fire TV

I had to do the factory reset by holding down the power button and unplugging it and plugging it back in since I couldn't get into the menu and I saw a screen that said "system reboot now" and it still did not fix the problem.
Posts: 93
Topics: 0
Kudos: 8
Solutions: 3
Registered: ‎11-29-2016

Re: Black Screen Fire TV

Hi there, Flannel.

 

Welcome to our Community Forums.

 

You’ve done everything possible in this situation. We recommend contacting Insignia for additional troubleshooting and support. They can be reached by phone at 877-467-4289 or email here.

 

All the best,

Andy|Social Media Specialist | Best Buy® Corporate
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