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Posts: 1
Registered: ‎09-15-2018

Re: Background Audio Cuts Out

I have the same issue... The TV is the Insignia 55" Roku 4k model NS-55DR710NA17. I did a factory default reset and rebooted multiple times. The random sound cut off started a few weeks ago. The sound cut of happens on tv or any other roku apps and it is annoying any ideas..
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Registered: ‎08-08-2017

Re: Background Audio Cuts Out

[ Edited ]

Hello Adam12,

 

Welcome to our community. Having sound on any TV is pretty much a necessity, and I’d love to see if I can help you get to the bottom of this.

 

Are you using any sort of external speakers or stereo systems with your TV? If so, how is it connected to your TV? Does the sound cut out when using any external inputs (DVD, Blu-Ray, gaming console) or is it just when watching TV and using built-in apps?

 

I hope to hear from you soon.

Sam|Retired Social Media Specialist | Best Buy® Corporate
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