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Posts: 2
Registered: ‎09-28-2021

Re: Audio - video sync on LG Insignia TVs

[ Edited ]

I having the same issue with my 50 Inch, I have tried all fixes, and it doesn't happen everywhere but when I Record a show most times the Audio is out of Sync with the video, It is fine if I watch it on another TV or my Ipad but not on the Insigna the audio doesn't match with the video on shows.

 

My TV info is as follows

 

Model: INSIGNA_NS-50DF710NA21

Serial # {removed per forum guidelines}

 

I have tried the factory reset, updating the software and changing the audio settings to PCM still doesn't fix the issue. 

Posts: 18,381
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Registered: ‎09-29-2008

Re: Audio - video sync on LG Insignia TVs

Welcome to our community, clj3105.

 

It sounds like you've been very thorough with your troubleshooting.

 

At this point, I would recommend contacting Insignia Support at (877) 467-4289 for further assistance.

 

I hope this helps. Thank you for writing to us.

John|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎09-28-2021

Re: Audio - video sync on LG Insignia TVs

Thank you, I will do that.