03-28-2021 11:12 AM
Welcome to our community, Asmith08.
If you haven't already done so, try power-cycling the TV by turning it off and unplugging it for several minutes. This should serve to reset the TV hardware.
If the issue persists, I recommend contacting Insignia Support at (877) 467-4289 for assistance with more advanced troubleshooting for your TV.
I hope this helps. Thank you for writing to us.