12-04-2021 05:33 PM
12-05-2021 01:56 AM
Does he have a Roku account already before the purchase of these devices?
You can view this article here and how to change the pin.
Only the account holder can change the pin on the account.
If you are unable to find your user name or password you can use the "what if " instructions on how to obtain these.
Should this not work out, your only recourse would be to setup an account with a different email address.
12-05-2021 01:35 PM
Welcome to our community, MeerabPickett.
Our friend hockeycanuckjc offers some good advice.
If the problem persists, I recommend contacting Insignia Support at (877) 467-4289 for assistance troubleshooting your TV.
I hope this helps. Thank you for writing to us.