07-21-2022 10:29 AM
07-21-2022 11:20 AM
Thanks for reaching out to us here on Best Buy Forums. I can certainly understand needing to get adequate support on your product.
In general, most products are covered by the Manufacturer's Warranty for at least a year. If you have an active Geek Squad Protection Plan on the unit, Best Buy can assist directly with fixing or replacing the product.
I would be happy to take a closer look into your account and better advise you of your options. To get started, please send me a private message with your full name, phone number, and email address, along with the relevant Customer Service PIN from your receipt or Order Number.