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Posts: 1
Registered: ‎09-08-2020

Picture but no sound

Sound turned off. Went through all the settings and couldn't find anything. Doesn't work with HDMI, cable, or Comp. in settings, found the speaker test, and they seem to work properly. 

willing to accept any thoughts. 

Posts: 18,384
Topics: 3,254
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Solutions: 506
Registered: ‎09-29-2008

Re: Picture but no sound

Welcome to our community, jayzeis.


If you haven't already done so, try power-cycling the TV by turning it off and unplugging it for several minutes. This should serve to reset the TV hardware. Additionally, I might suggest attempting to reset your TV to its original settings.


If the problem persists afterward, please reply with your TV model number and the details of how your signal sources (eg., cable/satellite box, computer, etc) are connected to your TV.


I look forward to hearing from you.

John|Social Media Specialist | Best Buy® Corporate
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