09-10-2021 04:39 PM
I recently bought an open box Insignia fire tv that had no remote. I didn't think this would be a problem but it sure has turned into one. I have bought three remotes and none of them have worked on the tv. One was just a typical universal remote that didn't do anything at all. I, then, bought a universal replacement remote that was said to be compatible with Insignia fire tv but I could not get it to pair with my tv. Now today, I received the actual Insignia replacement remote for my tv and it still will not pair. Keep in mind this is a new tv so it is in the setup stage and I haven't gotten past the "pair the remote" step because none of the remotes I've purchased will pair. With each of these remotes, I reset the tv trying to get it to pair. I also tried resetting the insignia remote and the other ways that people have gotten their remotes to pair and still nothing. Please help. This ordeal has been going on for two weeks now.
09-13-2021 02:21 PM
Hi there, katlyndeshae,
Thank you for getting in contact with us here on our forums page regarding your attempts to get a remote paired with your TV.
I'd love to see if we can possibly get this TV exchanged or track down another solution. To get started, can you please send us a private message verifying your full name, email address, and phone number?
Thank you for your patience here.