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New Member
Posts: 1
Registered: ‎11-01-2019

No sound when initially turning TV on

When I turn on my Insignia TV there is picture but frequently no sound. However, the sound sometimes starts after a delay of a minute or so.


I have the issue when using a cable box as well as using a Firestick.


Any suggestions?

Emerging Expert
Posts: 7,376
Registered: ‎02-25-2013

Re: No sound when initially turning TV on

Does it do the same with other sources?  That is if you have the ability to try others.


I am not an employee of Best Buy and all opinions left on this forum are my own. Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query.
Posts: 2,415
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Registered: ‎10-19-2017

Re: No sound when initially turning TV on

Hey, jmwh7626,


Though I tend to watch TV with closed captioning, I still like to have the sound on! I can imagine how annoying it would be to have an issue with inconsistent sound.


Beyond answering @bobberuchi’s great question, to see what options we might be able to suggest going forward, can you also share the model number of your Insignia TV?



Kayla|Social Media Specialist | Best Buy® Corporate
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