07-29-2020 03:06 PM
I bought a noise cancelling bluetooth headphone set and it connected perfect. Problem is the tv volume bar is at 100 but can barely hear anything un the headphones. Tried different audio settings with no sucess. What is the fix or what am I missing?
08-01-2020 11:09 AM
Welcome to our community, BillJohnson.
I'll be happy to look into this for you if you will please reply with your TV model number. Please include the brand and model number of your Bluetooth headphones as well.
I look forward to hearing from you.
08-02-2020 11:22 AM
It isn't the headphones as I now tried numerous other bluetooth devices and it is the same result. As soon as a bluetooth device is connected the tv volume automaticaaly goes all the way up to 100 but little if any volume comes through the bluetooth speakers or headpnoes. The TV is w 55" Insignia, model NS-55DF710NA19.
08-02-2020 01:43 PM - edited 08-03-2020 01:44 PM
Hi there, BillJohnson,
Thank you for following up with John to share that TV model number. I've had a chance to take a look at this, and would encourage you to follow up with Insignia support directly. You may view their Contact Us page here, or call them at (877) 467-4289.