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New Member
Posts: 1
Registered: ‎04-06-2021

New TV, remote suddenly stops working

Just got this TV 4 days ago (Insignia 65" Fire Tv). Remote that came with it has worked perfectly fine until this morning. Now it will turn the TV on and off, but nothing else functions, just a flashing yellow light when any button is pressed. Already did the typical troubleshooting, replaced batteries, power cycled the TV, ensured that there is nothing obstructing the remote sensor. Is this common, or how do I fix this?
Posts: 65
Topics: 0
Kudos: 3
Solutions: 1
Registered: ‎11-29-2016

Re: New TV, remote suddenly stops working

Hello there, Jrav1216,

 

Thanks for joining our Community Forums.

 

You can factory reset the remote by first turning off the TV and unplugging it.

 

Then press and hold the menu button, back button and left side of the navigation ring for about 10 seconds.

 

Remove the batteries from the remote, then plug in and turn on the TV with the power button on the TV.

 

Wait for the Home screen to appear, then replace the batteries in the remote.

 

Wait for up to one minute for the remote to pair with the TV.

 

I hope this helps.

Andy|Social Media Specialist | Best Buy® Corporate
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