08-08-2020 12:09 PM
08-09-2020 02:15 PM
Welcome to our community Grah4510.
If you haven't already done so, try power-cycling the TV by turning it off and unplugging it for several minutes. This should serve to reset the TV hardware.
If the problem persists, and given the audio and menu access issues you've described, I recommend contacting Insignia Support at (877) 467-4289 for assistance troubleshooting your TV in real time. They may have options for purchasing a replacement remote control as well.
I hope this helps. Thank you for writing to us.