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New Member
Posts: 4
Registered: ‎12-04-2019

NS-HSB318 and NS-55DF710NA19

The audio is out of sync between the TV and the sound bar. I cannot find an option for either device to adjust the timing/lag of the audio.
Posts: 7,191
Topics: 116
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Solutions: 394
Registered: ‎12-23-2016

Re: NS-HSB318 and NS-55DF710NA19

Hello, faeryarbiter,

 

Welcome to our community, and thanks for reaching out about this. Audio desynch really grinds my gears, so I imagine it must be very frustration on television.

 

The first thing you'll want to do is remove all of the cables and re-seat them. It could just be a loose connection causing this. Please give that a try and let me know if it helps.

 

Sincerely, 

Kyle R|Senior Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎12-04-2019

Re: NS-HSB318 and NS-55DF710NA19

that didn't work, unfortunately

Posts: 7,191
Topics: 116
Kudos: 93
Solutions: 394
Registered: ‎12-23-2016

Re: NS-HSB318 and NS-55DF710NA19

Hi, faeryarbiter,

 

Are you connecting the soundbar through an optical cable, a headphone cable, or the RCA jack?

 

Sincerely, 

Kyle R|Senior Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎12-04-2019

Re: NS-HSB318 and NS-55DF710NA19

I am connecting with an optical cable
New Member
Posts: 4
Registered: ‎12-04-2019

NS-HSB318 and NS-55DF710NA19

The audio is out of sync between the TV and the sound bar. I cannot find an option for either device to adjust the timing/lag of the audio. I've tried disconnecting and reconnecting the cords.
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Posts: 18,337
Topics: 2,995
Kudos: 586
Solutions: 503
Registered: ‎09-29-2008

Re: NS-HSB318 and NS-55DF710NA19

Welcome back to out community, faeryarbiter.

 

I apologize for this extremely tardy reply.

 

It sounds like you may need to change the digital audio format of your TV. To do so, go to the Home menu, select Settings, then select Display & Sounds. Select Audio Output, then select Digital Audio Format and change the setting to PCM or Dolby Digital. You can find more information in the TV User Guide. Additionally, you may wish to consult your sound bar User Guide.

 

I hope this helps. If you have additional questions, please do not hesitate to let us know.

John|Social Media Specialist | Best Buy® Corporate
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