10-26-2019 03:48 PM
10-27-2019 10:49 AM - edited 10-27-2019 11:18 AM
Thanks for joining our community. I'm very sorry about the bad experience you had when calling us. That is not at all typical of the service we offer, and not the kind of service we want to provide. I'm sure you'll have a better experience the next time you call in.
As for the television, Insignia products come with a one-year manufacturer's warranty from purchase, but we do need a proof of purchase to repair them. I suggest reaching out to the person who gifted you the TV for the order number or receipt information. Once you have that, call Geek Squad at (800) GEEKSQUAD or (800) 433-5778 to see if we can set someone up to come out to work on that television.
10-27-2019 10:59 AM
10-27-2019 11:21 AM
Calls are recorded and monitored for quality purposes, so we will work to get better going forward.
The manufacturer's warranty runs from the time of purchase, so we would need to know when an item was bought to know how long the warranty lasts. Here,t hat would be used to set and end date for the warranty. We do not capture serial numbers for these televisions at sale, so we could not look the purchase up that way.
You can try calling (800) GEEKSQUAD or (800) 433-5778 to see if we are able to schedule a repair based on the serial number, but I do not believe that will be possible.
10-27-2019 11:47 AM
10-27-2019 11:58 AM
As I mentioned, the best way to find out for sure would be to give Geek Squad a call at (800) GEEKSQUAD or (800) 433-5778. They can double check to see if that repair can be covered without a receipt based on the serial number.
10-27-2019 12:03 PM
10-27-2019 12:10 PM
I hope that Geek Squad is able to help out based on that. Otherwise, they will need that purchase information to schedule that repair.