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Posts: 1
Registered: ‎02-02-2019

NS-50DF710NA19 Won’t work

We bought this TV. It was working fine until today when we turned it on. It is stuck on a white screen that says Insignia Fire tv edition. We have tried to unplug and replug it. Nothing is working. Geek squad says they can’t help and I can’t find an insignia number for support.
Posts: 131
Topics: 4
Kudos: 15
Solutions: 10
Registered: ‎12-26-2018

Re: NS-50DF710NA19 Won’t work


Try to leave it unplugged  try for an extended period to complete a power cycle.

Alternatively perform a manual factory reset by unplugging it, hold the power/input button on the side, plug it in but keep holding the power button until a reset screen comes up if it was successful


And here is the support information:


I hope this helps to get it up and running before the big game otherwise if under warranty schedule a in home service.

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Posts: 7,326
Topics: 161
Kudos: 193
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Registered: ‎11-30-2015

Re: NS-50DF710NA19 Won’t work

Greetings, Kkochanski11,


Thanks for posting to us! We’re sorry to hear that your TV isn’t performing as expected. Have you tried the troubleshooting steps provided by Andrew_UN? We look forward to your reply, if those steps didn’t work out for you.



Mariah|Social Media Specialist | Best Buy® Corporate
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