02-18-2020 10:09 AM
I just got this TV literally a few weeks ago and I love it but I just have two issues not with the TV itself but with the fact that I can't follow the instructions that came with it and it's placement in the Insignia website. The paperwork that came with it said that that the user manual can be found online by entering the model number at the Insignia website. The problem is I do that and I find model numbers that are all the same exact the last number being 20 and the Tvs they go to aren't even the size TV I have because this is a 40 inch and the ones I'm seeing are 43 inches. so I can't get the user manual because my TV isn't even on the site which leads to my second problem of just realizing that even though it's not a smart TV firmware is still a thing with this TV and for the same reason as the user manual I can't find my TV's product page to see if there is a firmware update because my TV isn't even listed. Anyone have any ideas of what to do? Maybe someone from Official channels can offer some assistance? I'll take anything at this point.
02-18-2020 11:42 AM
Welcome to our community, and thank you for reaching out. Congratulations on your new TV purchase. I can see how it could be tricky to identify which page on the Insignia web site is for that exact TV.
I'd be happy to check in on this and try to link you to the right manual. To do that, I'll need to check out your receipt. To protect your privacy, I'll ask that you send the information to me though a private message by using the link in my signature. I'll need your name, email address, phone number, and the order number or customer service PIN from your receipt, if you have it handy.