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Posts: 3
Registered: ‎11-11-2018
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NS-32LB451A11 Home Screen Doesn't Work

The Home screen for this TV doesn't show up. I'm trying to set up WiFi and Netflix but don't have access to it. It's a 7 year old tv. What can I do to access these features?
Posts: 1,924
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Registered: ‎08-08-2017

Re: NS-32LB451A11 Home Screen Doesn't Work

Hey there, belen23,

 

Welcome to the forum, and thanks for reaching out!  Considering this TV is seven years old and has been discontinued for some time now, our options to help may be pretty limited, but I’m happy to offer some basic troubleshooting steps.

 

First, I’d recommend power cycling your TV by disconnecting it from the power source and leaving it to sit for about 5-10 minutes.  Then, plug it back in and power on your TV.  If that doesn’t resolve the issue right away, you can attempt a factory reset by following these steps:

 

  • Press ENTER to open the Settings menu.
  • Press the Up or Down keys to highlight System.
  • Press the  or ENTER key to access the system options.
  • Press the Up or Down keys to highlight Restore factory defaults, then press ENTER.
  • Press the Up or Down keys to highlight Restore factory settings and deactivate all connected applications, then press ENTER.
  • Press the ◀  or ▶ keys to highlight OK, and press ENTER.
  • If prompted, press the Left key to return to the previous menu.

 

I hope this helps.  Let me know if you have any further questions or concerns.

Sam|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎11-11-2018

Re: NS-32LB451A11 Home Screen Doesn't Work

Is there a way to access the menu without the Enter button? I try to access that menu like that but it doesn't work.
Posts: 1,924
Topics: 34
Kudos: 314
Blog Posts: 15
Solutions: 99
Registered: ‎08-08-2017

Re: NS-32LB451A11 Home Screen Doesn't Work

Hey belen23,

 

According to the user manual, there should be a MENU button on the right side of the TV at the very top.  Perhaps give that a try and see if it works?

 

Thanks,

Sam|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎11-11-2018

Re: NS-32LB451A11 Home Screen Doesn't Work

Thanks to you both. Got it to work by accessing the Blue ray screen.