01-14-2015 07:42 PM
I purchased the Insignia 28 inch television model #NS-28D310NA15 this past Sunday. On Sunday evening it wouldn't turn on. The red light was on and solid. I unplugged it then plugged it back in and it worked. It happened again on Monday so I decided to return it and exchange it for another one. I now have the new one for barely a day and experiencing the same issue.
Is this a known issue? If so, is there a fix?
01-15-2015 02:41 PM
Welcome to Community@ Insignia™!
When you are trying to turn the TV on, are you using a cable/satellite remote, the Insignia remote, or the power button on the side of the TV? In addition, do you have the TV connected directly to a electrical outlet, or through a surge protecter?
01-20-2015 01:54 PM
Thank you for responding!
If 2 units in a row have the same issue, that implies there is something causing a issue within the environment. You can always have the TV reviewed at the Geek Squad desk, and see if they can get it to replicate the issue. Unfortunately there is not any sort of setting that would have bearing on the issue your are coming across.