Televisions & Home Theater Accessories

[jam9270]

Hi,

I purchased the Insignia 28 inch television model #NS-28D310NA15 this past Sunday.  On Sunday evening it wouldn't turn on.  The red light was on and solid.  I unplugged it then plugged it back in and it worked.  It happened again on Monday so I decided to return it and exchange it for another one.  I now have the new one for barely a day and experiencing the same issue.

Is this a known issue?  If so, is there a fix?

Thanks,

jam9270

[Jon-INSG]

Hello jam9270,

Welcome to Community@ Insignia™!

When you are trying to turn the TV on, are you using a cable/satellite remote, the Insignia remote, or the power button on the side of the TV? In addition, do you have the TV connected directly to a electrical outlet, or through a surge protecter?

Regards,
Jon
Insignia™ Support

[jam9270]

Jon,

I used the Insignia remote and the power button, both did not work.  The TV is connected to a surge protector.

Thanks,

jam9270

[Jon-INSG]

Hello jam9270,

Thank you for responding!

I would suggest trying the TV plugged directly into the wall, and see if the issue replicates itself.

Regards,
Jon
Insignia™ Support

[jam9270]

Jon,

I plugged the unit directly into the wall and I still have the issue.  Btw, I am using the VGA and HDMI inputs only.

What's the next step?

Thanks,

jam9270

[Jon-INSG]

Hello jam9270,

Thank you for responding!

If 2 units in a row have the same issue, that implies there is something causing a issue within the environment. You can always have the TV reviewed at the Geek Squad desk, and see if they can get it to replicate the issue. Unfortunately there is not any sort of setting that would have bearing on the issue your are coming across.

Regards,
Jon
Insignia™ Support