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Posts: 1
Registered: ‎12-03-2021

NS-24L120A13 Sound cuts out when watching subchannels

Hi - I'm having an issue with my Insigna TV model - NS-24L120A13. I'm using an over the air antenna. When I try to watch a subchannel such as 10.2 the sound starts going off and on after about 10 minutes. The signal is 100% and picture is clear. I've tried resetting tv and rescanning and issue keeps coming back. Is the TV just bad or too old or can I do something to remedy this problem?

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Registered: ‎09-29-2008

Re: NS-24L120A13 Sound cuts out when watching subchannels

Welcome to our community, User2188679.


For this issue, I recommend contacting Insignia Support at (877) 467-4289 for assistance troubleshooting in real time.


I hope this helps. Thank you for writing to us.

John|Social Media Specialist | Best Buy® Corporate
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