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Posts: 5
Registered: ‎12-02-2021
Accepted Solution

My Insignia Fire Tv has been stuck on loading screen for 2 days

I bought the 32” Insignia Fire Tv, model NS-39DF310NA21 back in September 2021. I’ve never had any problema with it until 2 days ago. I turned it on and the screen would get stuck on the FireTv loading screen. This has been going on since. I’ve already unplugged from the wall, left it our without power, turn it back on and the screen keeps doing the same thing. I’ve left the screen on the loading position without touching the remote of anything for up to 2 hours and 40 minutes and nothing.
This Tv is 3 months old and I only use it to watch netflix, or prime video.
New Member
Posts: 5
Registered: ‎12-02-2021

Re: My Insignia Fire Tv has been stuck on loading screen for 2 days

i’ve also tried troubleshooting it, and did a reboot but still, nothing works.
New Member
Posts: 5
Registered: ‎12-02-2021

Insignia Fire TV warranty

I bought the 32” Insignia Fire Tv, model NS-39DF310NA21 back in September 2021. The screen has been stuck on “loading” for 2 days now. I know insignia gives a one year warranty. I did not bought the geek protection for this.
Posts: 18,489
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Registered: ‎09-29-2008

Re: My Insignia Fire Tv has been stuck on loading screen for 2 days

Welcome to our community, valentinagsp.

 

It sounds like you've been thorough in your troubleshooting, having already taken the steps we would normally suggest.

 

At this point, I recommend contacting Insignia Support at (877) 467-4289 for further assistance.

 

I hope this helps. Thank you for writing to us.

John|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 5
Registered: ‎12-02-2021

Re: My Insignia Fire Tv has been stuck on loading screen for 2 days

Thank you!