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Posts: 1
Registered: ‎10-22-2019
Accepted Solution

Insignia tv

[ Edited ]

Our tv suddenly lost the picture. It had sound. I turned it off the back on and now no picture and no sound. What I want to know is there a simple fix like a reset button or do I shop for a new tv?
We purchased it in 2015 from best buy.
Thank you
Ann {removed per forum guidelines}

Posts: 7,326
Topics: 161
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Solutions: 326
Registered: ‎11-30-2015

Re: Insignia tv

Hey, Ann,


Thanks for reaching out to us regarding your TV! I’m sorry to hear that you’re experiencing a black screen issue. I’d be happy to get you pointed in the correct direction on this matter.


Can you please share the model number of your TV? Also, we’d highly recommend power cycling your TV if you haven’t already. You can review our normal troubleshooting advice here for HT & TV products, and the instructions to power cycle your TV should be noted in there, if you’re not quite sure how do that. We look forward to your reply to learn how power cycling goes and for clarification on what your model number of your TV is!


Best Wishes,

Mariah|Social Media Specialist | Best Buy® Corporate
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