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Chuckterry
Posts: 1
Registered: ‎05-19-2021

Insignia tv

‎05-19-2021 12:47 AM

I have a vertical purple line down the center of my 55 in TV and it's about 6in wide..
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bobberuchi
Posts: 8,663
Registered: ‎02-25-2013

Re: Insignia tv

‎05-19-2021 07:11 AM

sounds like an issue with the motherboard. I would call Geek Squad for service if you have the servcie plan. Or if it is under year contact Insignia directly for warrenty service.

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John-BBY
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Registered: ‎09-29-2008

Re: Insignia tv

‎05-20-2021 03:10 PM

Welcome to our community, Chuckterry.

If you haven't already done so, try power-cycling the TV by turning it off and unplugging it for several minutes. This should serve to reset the TV hardware.

 

If the problem persists afterward, bobberuchi offers sound advice. I recommend you begin by contacting Insignia Support at (877) 467-4289 for as they may be able to provide assistance with more advanced troubleshooting of your TV.

 

I hope this helps. Thank you for writing to us

John|Social Media Specialist | Best Buy® Corporate
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