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Cher453
Posts: 2
Registered: ‎07-07-2021

Insignia tv "50" fire tv, hdmi, no picture

‎07-07-2021 05:06 PM

Hooked up tv with cable, could only access 2 channels, so then got hdmi cord hooked up and couldn't get a picture. Have sound, no picture. Help!
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Andy-BBY
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Registered: ‎11-29-2016

Re: Insignia tv "50" fire tv, hdmi, no picture

‎07-13-2021 01:40 PM

Hey, Cher453!

 

Thanks for checking in with us. Are you setting up the TV for the first time?

 

 

Andy|Social Media Specialist | Best Buy® Corporate
  As of March 20th, our Forums will no longer be available, for future support please reach out to us on Social Media or bestbuy.com/support.
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Cher453
Posts: 2
Registered: ‎07-07-2021

Re: Insignia tv "50" fire tv, hdmi, no picture

‎07-18-2021 01:44 PM

Yes, figured out the problem. The cable box was malfunctioning. Thanks for your reply
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