Insignia tv "50" fire tv, hdmi, no picture

Cher453 · ‎07-07-2021

Hooked up tv with cable, could only access 2 channels, so then got hdmi cord hooked up and couldn't get a picture. Have sound, no picture. Help!

Andy-BBY · ‎11-29-2016

Hey, Cher453!

Thanks for checking in with us. Are you setting up the TV for the first time?

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Social Media Specialist | Best Buy® Corporate
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Cher453 · ‎07-07-2021

Yes, figured out the problem. The cable box was malfunctioning. Thanks for your reply

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