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Posts: 1
Registered: ‎09-13-2020

Insignia tv pauses netflix

hello,

I bought a 60' insignia tv a little less than a year ago. Since I bought it, the sound will occasionally cut out, and then turn back on randomly (sometimes 30 seconds later, sometimes 10 minutes). The tv is now also pausing netflix and backing me out of the tv or movie I am watching randomly, sometimes 4 or 5 times during a movie. I have tried unplugging and restarting the tv but this continues to happen. Any advice on how to fix this problem? I would try to return the tv, but it does not fit in my car. Please help!
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Registered: ‎11-29-2016

Re: Insignia tv pauses netflix

Hello, Tribkeng,

 

I hope this finds you well and welcome to our community!

 

Send over the model number of your TV so I can take a closer look. 

 

Best,

Andy|Social Media Specialist | Best Buy® Corporate
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