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New Member
Posts: 2
Registered: ‎10-02-2021

Insignia tv, insignia RF headphones, Fire stick 4K

I have an Insignia tv with Insignia RF headphones and both the tv speakers and the headphones had sound coming through. If I wanted to only listen through the headphones, I could mute the tv and listen to the headphones. Note, that I have the headphones plugged into the headphone jack on the tv as it doesn't have an audio output to plug in rca cables. A couple of weeks ago I installed a Fire stick 4k and now if the headphones are plugged in to the tv, the tv speakers do not have sound coming out. Has anyone experienced this or know how to fix it? Thanks.

Posts: 18,395
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Registered: ‎09-29-2008

Re: Insignia tv, insignia RF headphones, Fire stick 4K

Welcome to our community, hlb828.

 

I'll be happy to look into this for you if you will please reply with your TV model number.

 

I look forward to hearing from you.
 

John|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎10-02-2021

Re: Insignia tv, insignia RF headphones, Fire stick 4K

Hi John, thanks for the response. My Insignia tv model is
NS-48DR420NA16.
Posts: 18,395
Topics: 3,254
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Solutions: 506
Registered: ‎09-29-2008

Re: Insignia tv, insignia RF headphones, Fire stick 4K

hlb828,

 

Thank you for sharing the requested information.

 

On inspecting the TV User Guide, it appears that the speakers should be muted when using headphones connected to the headphone jack. The TV is therefore functioning as intended. However, on reviewing the User Guide for the RF Headphones, it appears that audio may be processed through both the headphones and the TV speakers, but does not make mention of affects using other connected devices.

 

Given the apparent conflicting information,  I recommend contacting Insignia Support at (877) 467-4289 for further troubleshooting of your home theater system.

 

I hope this helps. Thank you for writing to us.

John|Social Media Specialist | Best Buy® Corporate
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