10-02-2021 12:03 PM
I have an Insignia tv with Insignia RF headphones and both the tv speakers and the headphones had sound coming through. If I wanted to only listen through the headphones, I could mute the tv and listen to the headphones. Note, that I have the headphones plugged into the headphone jack on the tv as it doesn't have an audio output to plug in rca cables. A couple of weeks ago I installed a Fire stick 4k and now if the headphones are plugged in to the tv, the tv speakers do not have sound coming out. Has anyone experienced this or know how to fix it? Thanks.
10-06-2021 02:53 PM
Welcome to our community, hlb828.
I'll be happy to look into this for you if you will please reply with your TV model number.
I look forward to hearing from you.
10-07-2021 01:35 PM
Thank you for sharing the requested information.
On inspecting the TV User Guide, it appears that the speakers should be muted when using headphones connected to the headphone jack. The TV is therefore functioning as intended. However, on reviewing the User Guide for the RF Headphones, it appears that audio may be processed through both the headphones and the TV speakers, but does not make mention of affects using other connected devices.
Given the apparent conflicting information, I recommend contacting Insignia Support at (877) 467-4289 for further troubleshooting of your home theater system.
I hope this helps. Thank you for writing to us.