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New Member
Posts: 1
Registered: ‎07-04-2019

Insignia turns black

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  1. My insignia tv randomly turns off no idea why. We thought it might have been the HDMI cables or satellite box all has been changed no fix. When screen goes black turn of tv or unplug with then turn on poof it works but not for long we have noise but no picture until you turn off and on again. Please help it's summer vacation and kids need morning cartoons. Can this be fixed or is it time for a new one again. Help desperate mother
New Member
Posts: 2
Registered: ‎07-05-2019

Re: Insignia turns black

I think we're having the same issue. I just posted about my TV also. The picture flickers. When I turned it on this morning, there was no picture but perfect sound. I unplugged the TV and plugged it back in, and it started the flickering again.

I hope we get some answers. I've had this TV for a little over a year. And I just moved! I'm not looking forward to buying a new one. If I do though, no insignia. It's a shame because my old TV was insignia and I had no problems!

Crossing fingers for us both...
Posts: 18,030
Topics: 2,976
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Registered: ‎09-29-2008

Re: Insignia turns black

Broennle and muhlbaierc1,


Welcome to our community. 


Since you've tried the troubleshooting steps we typically recommend without success, it is likely your TVs will require repairs. 


If your TV is 42" or less, you can pursue service by carrying your TV in to your local Geek Squad. You can schedule a reservation by visiting We're Here to Help and selecting "Make a Reservation" under "Getting Help is Easy." If your TV is larger than 42" please call Geek Squad at 800-433-5778 to schedule a technician to visit your home.


I regret I do not have better news for you, but I hope this helps. Thank you for writing to us.

John|Social Media Specialist | Best Buy® Corporate
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