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Posts: 1
Registered: ‎07-17-2020

Insignia sound bar won’t connect to Insignia TV

I just purchased the Insignia Soundbar model NS-SBAR21F20 and an Insignia Tv model NS-50DF711SE21. When I tried to connect the sound bar to the tv, via optical cable, I can’t get any sound to come from the speakers. I double checked the connection of the cable. I switched the audio settings to PCM (per instructions from the tv manual and sound bar manual). I still can’t get it to work. Any suggestions?
Posts: 18,491
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Registered: ‎09-29-2008

Re: Insignia sound bar won’t connect to Insignia TV

Welcome to our community, Heinenborg.


It's sounds like you've been pretty methodical in setting up your new TV and sound bar. Given that you've followed the provided instructions, I recommend contacting Insignia Support at (877) 467-4289 for assistance troubleshooting your home theater setup in real time.


Please know I regret any inconvenience this may represent. Thank you for writing to us.

John|Social Media Specialist | Best Buy® Corporate
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