Televisions & Home Theater Accessories

[Heinenborg]

I just purchased the Insignia Soundbar model NS-SBAR21F20 and an Insignia Tv model NS-50DF711SE21. When I tried to connect the sound bar to the tv, via optical cable, I can’t get any sound to come from the speakers. I double checked the connection of the cable. I switched the audio settings to PCM (per instructions from the tv manual and sound bar manual). I still can’t get it to work. Any suggestions?

[John-BBY Social Media Specialist]

Welcome to our community, Heinenborg.

It's sounds like you've been pretty methodical in setting up your new TV and sound bar. Given that you've followed the provided instructions, I recommend contacting Insignia Support at (877) 467-4289 for assistance troubleshooting your home theater setup in real time.

Please know I regret any inconvenience this may represent. Thank you for writing to us.