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Posts: 1
Registered: ‎11-15-2019

Insignia roku tv kicked us off, blinked blue light, turned to black then to blue will not rest

So we were watching tv when our Insignia roku tv went black. We thought maybe we blew a fuss. The tv was blinking blue and the screen would switch from blue with insignia roku logo and a black screen. There are no icons or drops down menus. We tried resetting it both ways, tried unplugging it, and it still wont work. We did get it to work for 5 minutes before it did the same thing and we couldnt get it to work again. What do we do now?
Posts: 496
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Registered: ‎07-23-2018

Re: Insignia roku tv kicked us off, blinked blue light, turned to black then to blue will not rest

Hi there, BriannaT,

 

It sounds like you're describing quite a strange issue! I am glad to hear that you have already tried some great steps such as power cycling the TV.

 

Without the TV turning on further, it can be difficult to troubleshoot additionally here on our forums. That said, we have a team of experts standing by that would love to assist however they are able. Please reach out to Insignia Support (877) 467-4289 for assistance with this. 

 

We hope that you are back to enjoying that TV in no time! 

Austin|Social Media Specialist | Best Buy® Corporate
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