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New Member
Posts: 2
Registered: ‎08-20-2018

Insignia/roku 55 inch- no picture!

I was watching it the other night and the picture started going dark. I turned it off then on again. It was fine for a cpl of hours, then it went completely dark but I had sound! I unplugged it and left it alone. Then I tried it again. Still no picture but I have sound. What can I do? I don't want to buy a new one. Is there a part I can buy to fix it? Help!!!!
Posts: 2,152
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Registered: ‎08-08-2017

Re: Insignia/roku 55 inch- no picture!

Hello, Steele!

 

Thanks for connecting with us here on the forum. I don't think a TV will do you much good if the screen is constantly going dark. I'm sorry to hear of your troubles with your Insignia™ Roku TV, but I would be happy to try and help troubleshoot this.

 

Can you please reply with the model number of your TV?

Sam|Retired Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎08-20-2018

Re: Insignia/roku 55 inch- no picture!

NS-40DR420-NA-16
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Posts: 2,152
Topics: 42
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Blog Posts: 16
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Registered: ‎08-08-2017

Re: Insignia/roku 55 inch- no picture!

[ Edited ]

Hi, Steele.

 

Thank you for your reply! When you press the Menu button on your remote, does anything appear on the screen? Have you tried switching to a different input?

Sam|Retired Social Media Specialist | Best Buy® Corporate
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