08-27-2018 11:42 AM
Thanks for posting to our community with your question regarding your Insignia remote. I’m sorry to hear that it’s not working as expected. I’d be happy to see if I can point you in the correct direction.
Have you attempted to reprogram your remote? You may need do so. Please let me know if reprograming it doesn’t resolve the issue and we’d be happy to see how we can help you further.