08-29-2020 05:38 PM
When I press the mic button on my Insignia firetv remote, the blue bar comes up but it is does not hear the voice input. I have tried resetting and I repaired the remote to the TV several times and no difference. Is this a know issue and is there a fix?
08-30-2020 05:03 PM
Welcome to our community, JohnC.Nettles.
I would recommend trying the steps in our article, Fire TV Edition TV Remote Troubleshooting.
If the problem persists afterward, please call Insignia Support at (877) 467-4289 for assistance with troubleshooting in real time or to discuss options for obtaining a replacement remote control.
I hope this helps. Thank you for writing to us.