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Posts: 1
Registered: ‎08-29-2020

Insignia firetv remote mic not working

When I press the mic button on my Insignia firetv remote, the blue bar comes up but it is does not hear the voice input.  I have tried resetting and I repaired the remote to the TV several times and no difference.  Is this a know issue and is there a fix?

Posts: 18,335
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Registered: ‎09-29-2008

Re: Insignia firetv remote mic not working

Welcome to our community, JohnC.Nettles.

 

I would recommend trying the steps in our article, Fire TV Edition TV Remote Troubleshooting

 

If the problem persists afterward, please call Insignia Support at (877) 467-4289 for assistance with troubleshooting in real time or to discuss options for obtaining a replacement remote control.

 

I hope this helps. Thank you for writing to us.

John|Social Media Specialist | Best Buy® Corporate
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