Televisions & Home Theater Accessories

[Jhess067]

Hi!
I have an Insignia Fire TV model NS-43F301NA22. Something happened and I can no longer use the remote to change inputs or enter the setting menu. I can use the remote to power on/off, turn volume up/down, use the home bottom, and the quick buttons to enter Netflix and Amazon prime. Any thoughts or help would be appreciated!

[Rich-BBY Retired: Social Media Specialist]

Hello, Jhess067, and welcome to our online community!

Thank you for posting on our forums regarding your experience.  Having a TV remote not work is not ideal, and I can understand wanting this addressed. I'd like the chance to follow up on this and assist. To ensure we investigate all our available options to assist you. I will need to verify some information, could you please send me a private message that includes your:

Full name

Email address

Phone number

Customer Service Pin (located bottom of receipt) or Order Number

I'll keep an eye out for your message.

Best,