02-11-2022 08:13 PM
02-12-2022 09:34 AM
Hello, Jhess067, and welcome to our online community!
Thank you for posting on our forums regarding your experience. Having a TV remote not work is not ideal, and I can understand wanting this addressed. I'd like the chance to follow up on this and assist. To ensure we investigate all our available options to assist you. I will need to verify some information, could you please send me a private message that includes your:
Customer Service Pin (located bottom of receipt) or Order Number
I'll keep an eye out for your message.