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Posts: 1
Registered: ‎02-11-2022

Insignia fire tv not able to enter settings or inputs via remote

I have an Insignia Fire TV model NS-43F301NA22. Something happened and I can no longer use the remote to change inputs or enter the setting menu. I can use the remote to power on/off, turn volume up/down, use the home bottom, and the quick buttons to enter Netflix and Amazon prime. Any thoughts or help would be appreciated!
Posts: 138
Topics: 1
Kudos: 22
Solutions: 7
Registered: ‎11-08-2021

Re: Insignia fire tv not able to enter settings or inputs via remote

Hello, Jhess067, and welcome to our online community!


Thank you for posting on our forums regarding your experience.  Having a TV remote not work is not ideal, and I can understand wanting this addressed. I'd like the chance to follow up on this and assist. To ensure we investigate all our available options to assist you. I will need to verify some information, could you please send me a private message that includes your:


Full name

Email address

Phone number

Customer Service Pin (located bottom of receipt) or Order Number


I'll keep an eye out for your message.



Rich|Social Media Specialist | Best Buy® Corporate
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