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Posts: 1
Registered: ‎04-01-2020

Insignia fire tv launching Netflix over and over

My new insignia fire tv just started launching Netflix in its own. Even if you close the app out it re opens. I have deleted the app and it will go to the screen to download the app.
I have also tried powering it down and factory reset and still not luck.
Posts: 7,191
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Registered: ‎12-23-2016

Re: Insignia fire tv launching Netflix over and over

Hi, Marieedana,

 

Thanks for joining our community and for getting in touch with us about this. Having an app constantly pop up after being closed sounds very frustrating.

 

How often does this pop up?

 

One potential cause may be that the remote is telling the TV to open that program. Can you try taking the batteries out of your remote while leaving the television on and seeing if that stops this from happening?

 

Sincerely, 

Kyle R|Senior Social Media Specialist | Best Buy® Corporate
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