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Posts: 2
Registered: ‎04-10-2020

Insignia fire tv 32inches

My fire tv is stuck on firetv logo ,need help thanks
Posts: 7,189
Topics: 116
Kudos: 393
Solutions: 394
Registered: ‎12-23-2016

Re: Insignia fire tv 32inches

Hello, Yeye,

 

Welcome to the Insignia community, and thanks for reaching out. I'm sorry to hear your television isn't working. 

 

Have you tried unplugging it from power for about 10 minutes, and then plugging it back in? Hopefully that will help get it working again.

 

Please let me know if that works.

 

Sincerely, 

Kyle R|Senior Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎04-10-2020

Re: Insignia fire tv 32inches

No ,that didnt work ,instead that I think is the problem that everytime I disconnect the tv for some hours to move it to a different place it gets stuck in firetv logo ,,,so what I did and dont know how I hit all the buttons and the tv jump in safe mode and i gave it a factory reset and for know it's working ,i haven't unplug it neither just in case ,,thanks
Posts: 7,189
Topics: 116
Kudos: 393
Solutions: 394
Registered: ‎12-23-2016

Re: Insignia fire tv 32inches

Hi, Yeye,

 

Thanks for that information.

 

If you need any additioanl assistance, pelase reach out to Insignia support at (877) 467-4289. They'll be best set up to help you troubleshoot this. 

 

Sincerely, 

Kyle R|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!