Televisions & Home Theater Accessories

[Yeye]

My fire tv is stuck on firetv logo ,need help thanks

[KyleR-BBY Senior Social Media Specialist]

Hello, Yeye,

Welcome to the Insignia community, and thanks for reaching out. I'm sorry to hear your television isn't working. 

Have you tried unplugging it from power for about 10 minutes, and then plugging it back in? Hopefully that will help get it working again.

Please let me know if that works.

Sincerely, 

[Yeye]

No ,that didnt work ,instead that I think is the problem that everytime I disconnect the tv for some hours to move it to a different place it gets stuck in firetv logo ,,,so what I did and dont know how I hit all the buttons and the tv jump in safe mode and i gave it a factory reset and for know it's working ,i haven't unplug it neither just in case ,,thanks

[KyleR-BBY Senior Social Media Specialist]

Hi, Yeye,

Thanks for that information.

If you need any additioanl assistance, pelase reach out to Insignia support at (877) 467-4289. They'll be best set up to help you troubleshoot this. 

Sincerely,