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New Member
Posts: 3
Registered: ‎01-14-2021

Insignia USB power behaves oddly

I have a new Insignia 55" TV and purchased a USB LED strip to stick on the back for some ambient light. The idea is you plug the strip into the USB port on the TV and the lights come on when the TV is turned on and then go off when the TV is turned off. Simple.

 

Got everything hooked up and turned on the TV -- the LEDs came on as expected. Hurrah! Turn off the TV, the LEDs stay on. Hmmm... about 10 minutes later the LEDs finally go off. A litte strange, but I can live with that.  In the middle of the night I'm woken up and see an unexpected glow in the next room; the LEDs are back on again without anyone interacting with the TV. They go off again in a bit, and then later here they come on again.

 

As far as I can the the USB port on the device randomly turns on and off even when the TV is not on. I've done this for several other (non-Insignia) TVs without any issue whatsoever, but the Insignia refuses to adhere to what I believe is normal behavior.

 

Is there a firmware update or a setting I missed somewhere that will cause the USB port to be powered in a rational fashion?

Posts: 88
Topics: 0
Kudos: 8
Solutions: 2
Registered: ‎11-29-2016

Re: Insignia USB power behaves oddly

Hey, klobetime,

 

Welcome to our community forums. I hope this finds you well.

 

Sounds like you've done everything possible in this setup. I would recommend you check in with Insignia for support here.

 

All the best!

Andy|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 3
Registered: ‎01-14-2021

Re: Insignia USB power behaves oddly

An update.  Working with Insignia support -- very nice folks, but no solutions. They can't seem to answer the simple question of "is this normal or not?" I noticed that not only the USB powers up and down randomly, but so does the sound bar.  They are sending someone to my house to take a look, but I think it is a Geek Squad person so I'm not expecting anything useful.  Looking more and more like these TVs aren't ready for prime time. Disappointing. 

New Member
Posts: 3
Registered: ‎01-14-2021

Re: Insignia USB power behaves oddly

Well, if you don't care about the USB port or a soundbar (or about power consumption) this device isn't bad.
 
After several months of back-and-forth and visits from the Geek Squad, Best Buy reluctantly labeled this a "lemon." Even after physically replacing various parts nothing changed so I suspect this wasn't my particular device but just the way they work. One technician told me they don't recommend plugging LEDs into the USB port, yet I've done this on at least 3 other TVs without issue. I pointed out Best Buy literally sells an Insignia+USB-LED combo on their website so his recommendation didn't match with what they were selling, which he found surprising.
 
Everyone with Geek Squad was super nice and great to work with -- Best Buy corporate not so much. Even though they admitted I had a lemon they refused to refund my money. I was forced to get a different TV (never again a Best Buy brand like Insignia) from them or just lose my money altogether. So while the people were all great, I'll tell anyone and everyone never to visit Best Buy again.
 
TV three stars, Best Buy one.
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New Member
Posts: 1
Registered: ‎05-08-2021

Re: Insignia USB power behaves oddly

So, a Google search brought me here as I have the exact same TV and the exact same issue with my LED's.  Reading through this it seems like I'm going to get nowhere with this though and I'm definitely past the point of being able to return this thing Smiley Sad