Televisions & Home Theater Accessories

[FredGarvin]

NS-24D310NA19

I have had this TV for a while and haven't been using it. I hooked it up today, did a channel scan, cable from wall, and it found 60 digital channels and 0 analog which is correct. I can scan throught the channels using the remote chnl up and down but when I enter a channel number directly it goes to an analog channel , which is blank, and adds it to my channel list.

I have another Insignia TV that uses the same remote and it works fine. It is a strange issue. I can see nothing in the menus to correct it.

[CarlosR-BBY]

Hello, FredGarvin,

Thank you for reaching out to us here on forums. Have you attempted to reset or update the firm ware on the television? This can some times  fix that issue.

[FredGarvin]

I have not tried updating the firmware. I shall have to track down a usb drive.

[FredGarvin]

It is not a smart TV amd the Imsigmia website is up again. I dee no firmware update available.

[CarlosR-BBY]

I would recommend the following:

 

Factory reset everything

A full factory reset returns your TV to its original, out-of-the-box state. When finished, you must repeat Guided Setup, reconnecting to the Internet, re-linking your Roku account, and reloading any streaming channels. You also must repeat Antenna TV setup and input configuration.

To perform a factory reset, navigate to Settings > System > Advanced system settings > Factory reset, and then highlight Factory reset everything. Read the information on the screen to make sure you understand what this reset operation does.

To proceed with the full factory reset, use the on-screen number pad to enter the code displayed on the screen, and then select OK to proceed.

When the factory reset operation completes, your TV restarts and displays the first Guided Setup screen.

What if I can’t access the Factory Reset option?

It is possible that your TV might get into a state where you cannot access the various menus, including the menu option that lets you perform a factory reset operation. If that happens, you can force your TV to reset by following these steps:

1. Using a straightened paper clip or ball-point pen, press and hold the recessed RESET button on your TV connector panel.
2. Continue to hold the RESET button for approximately 15 seconds. During this time, the status light turns off, and then turns on bright, and then pulses. When the reset cycle completes, the light either comes on dim (if your TV power was off when you started) or your TV screen comes on and the light turns off (if your TV power was on when you started).
3. When the status light turns on steady dim or your TV screen comes on, release the RESET button.
4. Proceed through Guided Setup. See Setting up your TV.