04-16-2022 02:58 PM
I have had this TV for a while and haven't been using it. I hooked it up today, did a channel scan, cable from wall, and it found 60 digital channels and 0 analog which is correct. I can scan throught the channels using the remote chnl up and down but when I enter a channel number directly it goes to an analog channel , which is blank, and adds it to my channel list.
I have another Insignia TV that uses the same remote and it works fine. It is a strange issue. I can see nothing in the menus to correct it.
04-16-2022 03:28 PM
Thank you for reaching out to us here on forums. Have you attempted to reset or update the firm ware on the television? This can some times fix that issue.
04-22-2022 02:08 PM
I would recommend the following:
A full factory reset returns your TV to its original, out-of-the-box state. When finished, you must repeat Guided Setup, reconnecting to the Internet, re-linking your Roku account, and reloading any streaming channels. You also must repeat Antenna TV setup and input configuration.
To perform a factory reset, navigate to Settings > System > Advanced system settings > Factory reset, and then highlight Factory reset everything. Read the information on the screen to make sure you understand what this reset operation does.
To proceed with the full factory reset, use the on-screen number pad to enter the code displayed on the screen, and then select OK to proceed.
When the factory reset operation completes, your TV restarts and displays the first Guided Setup screen.
It is possible that your TV might get into a state where you cannot access the various menus, including the menu option that lets you perform a factory reset operation. If that happens, you can force your TV to reset by following these steps: