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Posts: 1
Registered: ‎04-02-2020

Insignia TV-

My TV( model NS-32DF310NA19) keeps jumping from the show I am watching back to the channel guide. Any idea how I can get this to stop? I am on antenna TV and connected to internet.

 

Software version is Fire OS 6.2.6.9(NS6269/2372)

Fire TV Home Version is 6211059.1

Posts: 7,189
Topics: 116
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Registered: ‎12-23-2016

Re: Insignia TV-

Hello, MPalase,

 

Thanks for joining our community. That certainly sounds like a frustrating way of watching television. Thanks for letting me know the source of your signal.

 

What you'll want to try is resetting that television. You can do that by following these instructions:

 

Press Home, then select Settings. Select Device & Software, then select Reset to Factory Defaults.

 

Please let me know if the television stops flicking over to the guide after trying this.

 

Sincerely, 

Kyle R|Senior Social Media Specialist | Best Buy® Corporate
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