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Posts: 1
Registered: ‎12-02-2018

Insignia TV

I am having trouble with my Insignia TV. Today I was using it by playing a game on it when the screen went black. The sound was still coming out but nothing on the screen. I turned the TV off and on again but the same thing was happening. I kept it on a little while and then the picture came back on. I played it for a couple minutes and the same thing happened. But this time I noticed that the picture was very faint and dark where you could only see it very close up. And every couple of seconds it would flicker a little bit brighter then go back. I have checked cables and used other sources and it seems that the problem is the TV not the console.Any ideas on what the problem is and how I can fix it?
Posts: 8,759
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Registered: ‎09-29-2008

Re: Insignia TV

Hello Dawson_Hall,

 

Welcome to our community.

 

If you haven't already done so, try power-cycling the TV by turning it off and unplugging it for several minutes. This should serve to reset the TV hardware.

 

If the problem persists, your TV will likely need repairs. If your TV is 42" or less, you can pursue service by carrying your TV in to your local Geek Squad. You can schedule an appointment by visiting We're Here to Help and selecting "Make a Reservation" under "Getting Help is Easy." If your TV is larger than 42" please call Geek Squad at 800-433-5778 to schedule a technician to visit your home.

 

I hope this helps. Thank you for writing to us.

John|Social Media Specialist | Best Buy® Corporate
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