09-13-2020 03:52 PM
Welcome to our community, mtippett.
If you haven't already done so, try power-cycling the TV by turning it off and unplugging it for several minutes. This should serve to reset the TV hardware.
Additionally, try this: remove the batteries from your remote, press all of its buttons and install fresh batteries. This will solve most remote control issues.
If the problem persists, please reply with your TV model number and we'll be happy to see what other troubleshooting options may be available.
I hope this helps. Thank you for writing to us.