04-02-2020 11:58 AM
My TV( model NS-32DF310NA19) keeps jumping from the show I am watching back to the channel guide. Any idea how I can get this to stop? I am on antenna TV and connected to internet.
Software version is Fire OS 18.104.22.168(NS6269/2372)
Fire TV Home Version is 6211059.1
04-05-2020 12:39 PM
Thanks for joining our community. That certainly sounds like a frustrating way of watching television. Thanks for letting me know the source of your signal.
What you'll want to try is resetting that television. You can do that by following these instructions:
Press Home, then select Settings. Select Device & Software, then select Reset to Factory Defaults.
Please let me know if the television stops flicking over to the guide after trying this.