09-03-2020 07:38 PM
09-04-2020 11:53 AM
Welcome to our community, Nique7321.
If you haven't already done so, try power-cycling your TV by turning it off and unplugging it for several minutes. This should serve to reset the TV hardware.
If the problem persists, I recommend contacting Insignia Support at (877) 467-4289 for further assistance troubleshooting your TV.
I hope this helps. Thank you for writing to us.