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Posts: 3
Registered: ‎09-11-2019
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Insignia TV talks when off

I have. INSIGNIA NS-39DR510NA17 TV when it’s off it will randomly say “one item 22 Items” in a robot voice. It will do it during the day. It’s scaring the kids.
Posts: 6,945
Topics: 137
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Registered: ‎11-30-2015

Re: Insignia TV talks when off

Morning, Swany99,

 

Random robot voices on any kind of device can be a tad freaky! Thank you for reaching out to us and for joining our forum community. We’d be happy to see what troubleshooting steps we might be able to offer for the sake of everyone’s sanity.

 

Can you please share what troubleshooting you’ve attempted? Have you power cycled your 39-inch TV? Alternatively, have you reset the TV back to factory settings? We look forward to your reply to learn more about which steps you’ve already taken.

 

Respectfully,

Mariah|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎09-11-2019

Re: Insignia TV talks when off

Ok reset tv now everything you do it talks to you. “Cable box” Netflix “ it will tell you every movie on Netflix. What’s going on.
Posts: 6,945
Topics: 137
Kudos: 431
Solutions: 319
Registered: ‎11-30-2015

Re: Insignia TV talks when off

Hey, Swany99,

 

It sounds like your TV may have the Audio Guide enabled. Thank you for your response so we could pinpoint the issue a bit further. You should be able to turn off this feature by selecting Settings>Accessibility>Audio Guide>off from the TV’s Home screen. For future reference or if this issue happens again, the directions are located on page 68 of your owner’s manual to turn it off. You’re more than welcome to review that manual here.

 

Respectfully,

Mariah|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎09-11-2019

Re: Insignia TV talks when off

It worked! But why does it talk when the TV is off?
Posts: 6,945
Topics: 137
Kudos: 431
Solutions: 319
Registered: ‎11-30-2015

Re: Insignia TV talks when off

Hello, Swany99,

 

Is it still talking when it’s off? Do you have a sound component connected to it? We’d highly recommend giving our advanced troubleshooting teams a call at (877) 467-4289, if you’re still experiencing an issue.

 

Respectfully,

Mariah|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!