Televisions & Home Theater Accessories

[michaelrulon]

I recently bought an Isnignia TV, model  NS-RC4NA-18. I'm having a problem with the aspect ratio. When I play DVDs with a 4:3 aspect ratio, even with the aspect ratio set to "normal," the image is stretched out to a wide-screen aspect ratio. If it makes a difference the player is a Sony BluRay, model number RMT-VB201U. Any help would be appreciated.

[John-BBY Social Media Specialist]

Welcome to our community, michaelrulon.

Generally speaking, your TV and Blu-ray player will likely have independent aspect ratio settings. If you haven't already done so, I'd suggest that you ensure the player is sending its output to your TV in the appropriate ratio.

If the problem persists, you may need to manually adjust the aspect ratio through the settings available in the TV on screen menus.

If the problem is still not resolved, I would suggest contacting Insignia Support at (877) 467-4289 for further assistance troubleshooting your home theater setup.

I hope this helps. Thank you for writing to us.