08-21-2022 12:36 PM
I have an Insignia TV (Model NS-32D310NA19) I am trying to setup. The remote is functioning (turns TV on and I am able to select the language). However, once the TV attempts 'SEARCHING FOR REMOTE', it will not proceed past this screen. I have tried pressing the HOME button for 10-15 seconds but it is not 'finding' the remote. The only way I can get the TV to work is by entering STORE MODE. I have tried all the suggestions found in various forums and nothing seems to get me passed this screen. Any suggestions?
08-21-2022 02:41 PM
Hey there, rfbates2,
Thank you so much for reaching out here on our community forum. Considering I just had to set my TV remote back up, I can understand how tedious this may be. I would be more than happy to try and point you in the right direction.
To do so, kindly private message me using the button below, your:
08-22-2022 01:29 PM
Hey there, OwenM1,
Thank you so much for reaching out here on our community forum. I can understand how these remote issues can put a hinder on things. Getting a new TV should be a fun and exciting time, so we never want to see our customers having issues out of the box. I would love to take a deeper look.
To do so, kindly private message using the button below, your:
All the best,
08-22-2022 03:34 PM
09-17-2022 05:55 AM
After completing several tests, technical support determined I needed a new remote. They issued a replacement under the warranty but I have not received the replacement remote yet. Hopefully, I will get the replacement soon and this resolves my issue. I will post back once I recieve and test again.
09-17-2022 07:23 AM