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New Member
Posts: 5
Registered: ‎08-21-2022

Insignia TV Remote Not Pairing

I have an Insignia TV (Model NS-32D310NA19) I am trying to setup.  The remote is functioning (turns TV on and I am able to select the language).  However, once the TV attempts 'SEARCHING FOR REMOTE', it will not proceed past this screen.  I have tried pressing the HOME button for 10-15 seconds but it is not 'finding' the remote.  The only way I can get the TV to work is by entering STORE MODE.  I have tried all the suggestions found in various forums and nothing seems to get me passed this screen.  Any suggestions?

Posts: 237
Topics: 6
Kudos: 22
Solutions: 13
Registered: ‎11-03-2021

Re: Insignia TV Remote Not Pairing

Hey there, rfbates2,

 

Thank you so much for reaching out here on our community forum. Considering I just had to set my TV remote back up, I can understand how tedious this may be. I would be more than happy to try and point you in the right direction.

 

To do so, kindly private message me using the button below, your:

 

Full name
Phone number
Email address

 

Best regards,
 

Kayden|Social Media Specialist | Best Buy® Corporate
As of March 20th, our Forums will no longer be available, for future support please reach out to us on Social Media or bestbuy.com/support.
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New Member
Posts: 2
Registered: ‎08-21-2022

Re: Insignia TV Remote Not Pairing

I’m having the same problem, just took it out of the box and I can use volume select language and power on but it won’t pair with my remote
Posts: 237
Topics: 6
Kudos: 22
Solutions: 13
Registered: ‎11-03-2021

Re: Insignia TV Remote Not Pairing

Hey there, OwenM1,

 

Thank you so much for reaching out here on our community forum. I can understand how these remote issues can put a hinder on things. Getting a new TV should be a fun and exciting time, so we never want to see our customers having issues out of the box. I would love to take a deeper look.

 

To do so, kindly private message using the button below, your:

 

Full name
Phone number
Email address
Order number

 

All the best,
 

Kayden|Social Media Specialist | Best Buy® Corporate
As of March 20th, our Forums will no longer be available, for future support please reach out to us on Social Media or bestbuy.com/support.
New Member
Posts: 2
Registered: ‎08-21-2022

Re: Insignia TV Remote Not Pairing

Where is the private message button
Posts: 237
Topics: 6
Kudos: 22
Solutions: 13
Registered: ‎11-03-2021

Re: Insignia TV Remote Not Pairing

It is located under my messages to the right of my signature.

Kayden|Social Media Specialist | Best Buy® Corporate
As of March 20th, our Forums will no longer be available, for future support please reach out to us on Social Media or bestbuy.com/support.
New Member
Posts: 2
Registered: ‎09-16-2022

Re: Insignia TV Remote Not Pairing

I have same exact issue how is this issue resolved
New Member
Posts: 5
Registered: ‎08-21-2022

Re: Insignia TV Remote Not Pairing

After completing several tests, technical support determined I needed a new remote.  They issued a replacement under the warranty but I have not received the replacement remote yet.  Hopefully, I will get the replacement soon and this resolves my issue.  I will post back once I recieve and test again.

New Member
Posts: 2
Registered: ‎09-16-2022

Re: Insignia TV Remote Not Pairing

This seems like a common issue and very difficult to speak to someone to resolve. Wow if you have not received a replacement in over four weeks I think I will just return this unusable tv thanks for your help
New Member
Posts: 5
Registered: ‎08-21-2022

Re: Insignia TV Remote Not Pairing

In their defense, it has only been 2 weeks since they determined a replacement remote would be necessary.  I just emailed them again asking for a status on the shipment.